Why do I need to send a copy of my ID and utility bill to withdraw my winnings?

In order to guarantee optimal security for our customers and comply with regulatory requirements, it is necessary to verify both your identity and the address registered in your gaming account.

We would therefore kindly ask you to provide us with a copy of an official photo ID documentation (passport, driver's license, ID card, etc.) as well as proof of your current residence, for example a lease agreement that will be valid for at least 6 more months, a utility bill recently issued in your name (gas, energy, internet and telephone, etc.), an official job document or university document issued within the last 6 months.

If your official photo ID (passport, driver's license, ID card, etc.) contains the address registered in your account, you can provide us only with a copy of your proof of identity.

You can send us scanned copies or digital photos directly via your account. Simply click here or go to on "My account / Personal details / File upload page." You will receive a confirmation mail to your registered address once we have reviewed the documents.