User Account Protection

Keeping your login information secure

Points to consider on how to keep login information secure:

Never share a computer account.
Never use the same password for more than one account.
Never tell anyone your password, even people who claim to be from customer care or security.
Never write down your password.
Never communicate a password by telephone, e-mail or instant messaging.
Be careful to log off before leaving a computer unattended.
Change passwords whenever there is suspicion they may have been compromised.
Keep operating system passwords and application passwords different.
Password should be alpha-numeric.
Make passwords random but easy for you to remember.
Maintain up-to-date anti-virus software.
Maintain an up-to-date personal firewall.
Avoid the usage of the premium account on computers which are accessible to the public eg. Internet cafes.
Change your password regularly eg. every 90 days.
Keep your OS, browser, and browser plugins up-to-date.
Disable or uninstall any software or browser plug-ins you don’t use — this reduces your vulnerability.

Use both upper- and lower-case letters.
Passwords should be a minimum of 8 characters.
Include one or more numerical digits.
Do not use words found in a dictionary or your personal user information.
Do not use passwords that match the format of calendar dates, license plate numbers, telephone numbers, or other common numbers.
Do not use company names or their abbreviations.
Do not use a password that is the same as your username.

An account may have been compromised if:

there are changes in your account details that you have not undertaken, such as changes of e-mail address or phone number
there are account movements that you have not carried out, such as deposits or withdrawals or placed bets
you receive a notification of a changed password that was not triggered by you

In case you observe any of the above, please change your password and contact premium customer support immediately.