How can I reopen my account after a service closure?

If you have service closed your account, you can reopen the selected products after the minimum period of 24 hours has passed. If the service closure was applied by our customer service team, please send us a written reopening request with the following details:

  • Your user ID
  • Your full name
  • Your Date of Birth
  • The address registered in your account
  • The e-mail address registered in your account