Why do I have to send identity and address verification documents?

In order to guarantee optimal security for our customers and comply with regulatory requirements, it is necessary to verify your email address, identity and the address registered in your gaming account.

We would therefore kindly ask you to provide us with a copy of an official photo ID documentation (passport, driver's license, ID card, etc.) as well as proof of your current residence, for example a lease agreement that will be valid for at least 6 more months, a utility bill recently issued in your name (gas, energy, internet and telephone, etc.), an official job document or university document issued within the last 6 months. Additionally, you will receive an email containing a link to verify your email address.

If your official photo ID (passport, driver's license, ID card, etc.) contains the address registered in your account and was issued within the last 6 months, you can provide us only with a copy of your proof of identity.

You can send us scanned copies or digital photos via e-mail or directly via your account. Simply click on "My account / Personal details / File upload page." You will receive a confirmation mail to your registered address once we have reviewed the documents.